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Important Reminder
1. Make sure to switch OFF and ON your modem and router to check if the issue persists. Do not press the reset button.
2. Please ensure cable is connected to the router’s WAN port.
3. Please refer to full troubleshooting guide here.
Done
Please enter the one-time password (OTP) sent to
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At CelcomDigi, protecting your account security is our highest priority. As your request involves a change in your account settings, additional identity verification is required. Learn about our Data Privacy Policy here .
Scan the QR Code to begin the Digital verification
- Scan this QR code with your smartphone camera.
- Follow the instructions to perform digital verification.
- Upon successful verification, you will receive your ticket ID.
At CelcomDigi, protecting your account security is our highest priority. As your request involves a change in your account settings, additional identity verification is required. Learn about our Data Privacy Policy here .
Click the button below to begin the Digital verification
1. Follow the instructions to perform digital verification.
2. Upon successful verification, you will receive your ticket ID.
Important: The NRIC/ID must match the registered owner of the number, failing which will result in rejection of request.